In order to improve after sales services, Irannara support department has designed and implemented an intelligent system called SANA by the help its automation experts.
SANA application is an online web-based android application which is designed based on Irannara requirements to enable experts to have a faster communication all over the country and provide customers with better services.
One of the most important features of this application is the ticketing feature. In this application, tickets of failure are sent to experts online and the experts will immediately take the required actions to help the customer. The actions related data will be captured online by the expert and also can be viewed online by managers. This will help to provide the customer with better services.
SANA system has removed the need for formal communications and phone calls among experts, decreased errors of data entry and as a result provided the customer with faster and better services.
Below is the list of main advantages of SANA system:
1. Easy instalment on android mobile phones
2. Assigning the ticket announced by customer to an expert in just a second
3. Improving the experts visits to the banks to resolve the issue
4. Removing bureaucracy